Test, test, and re-test
I woke up this morning to a non-working DirecTV DVR. And it would have to be on the day I work from home too! Argh. So my dearest hubby investigates before he leaves for work. A good power cycle did the trick! So I get all comfy in the couch with laptop, cell phone and TV remote. Yay!
Then the remote doesn’t work. Great…do I even have new batteries? Hmmm….it can’t be the batteries. It is still controlling the TV. Its only the DVR that is not being responsive. ugh…. As a universal remote, as all DirecTV remotes are, you have to setup the remote to receiver with a code. Fun. So I go through all the available options and nothing. I was not about to sit and watch TLC all day.
Moving on the the next thing, google. Google has all the answers right? Wrong!!!!!!
After finding nothing, I decided to call DirecTV. Their line was busy. It was still busy 15 minutes later. This is NOT a good sign.
So I call the installer guy that did our setup. His wife suggest I hit reset. I give it a try. After coming back I enter in the setup code to associate the remote, hit power and it turned off! OMG it worked. Or did it? It won’t come back on. Not even from the front panel. So I hit reset again. This time it was a charm. It came on and the DVR tells me that it has been updated and is now 3D ready.
After a while I discover some forums that say, DirecTV pushed out the update and pratically everyone with a HD DVR experienced the same problem. Yuck. That explains the phone line.
I work with applications and Brian works with servers. Both of us have to deal with situations in which we have to push updates out. Recently, Brian and his co-workers tested a process to find account for all possible issures before doing it on servers that effect users.
We see phone companies push out updates to small groups to see the effect before pushing it out to the masses. So what happened with DirecTV? I can’t wait to hear.