I had to buy a new IPad case and camera kit so all things being equal between the product at the apple store and Best Buy, I decided to give my support to Best Buy for supporting local boy scouts. I had recently bought a Camp Card from a co-worker that has a son in the boy scouts. With my purchase, I will make back $7 of the $10 from my purchase. So I swing by Best Buy on my way home from work.
Upon arrival, I was greeted at the front. I am off to the IPad Accessory section. While there, several associates came to ask me if I needed help. I smile each time and say, “No,I’m am fine. thank you.” They kept hovering. As far as I remember, employees don’t get commission so that was weird to me. I hate hovering when I don’t need help (big reason why some stores are on my “do not shop” list).
It didn’t take too long and I settled on my two items. As I walk to the front register, I had a moment of hesitation because I wasn’t sure if the cashier would know how to honor the discount. So often if the discount can not be scanned and is not widely distributed, cashiers fail to be able to handle it. Fortunately the cashier went to customer service to ask about the card and came back promptly to finish up my order. He wasn’t going to give me back my card but at least he didn’t put up a fight when I asked for it back. I thought all was good.
Walking out to my car, I look at my receipt and notice that the cashier took 5% off of each item for a total of 3.50 off of my original $70 purchase. I turn around and walk back in. I stop at the greeter and explain my issue. He looks at my receipt and tells me that I did get 10% off. 5% plus 5% is 10%. I try to explain how that does not add up and he continues to disagree. He tells me to go to Customer Service and they will explain to me how it works. *sigh*
Arriving at the customer service counter I stand and wait as the employees talk amongst themselves. After they finish the young lady comes to ask how she can help. I explain to her my situation and she says, “You did get 10%, 5% plus 5%.” I proceed to explain that none of that adds up. Frustrated, she asked me to wait and goes to ask someone else that appears to be the manager at the time or at least senior to her. I can hear him explaining to her that 5% plus 5% was not 10% off an order. She comes back and says “since he didn’t know and started, we will give you the rest of the discount.” Confused, I watched to see if she would elaborate. Since she didn’t I proceed to ask, if there was an issue with the card. She then proceeds to tell me that the card should not apply to anything that is “price protected.” I wanted to ask for clarification so that I can pass the message along to the folks that sold me the card. That way other shoppers can be aware. She proceeds, “Good thing you didn’t buy an IPad. Since it was just an accessory, we can do it but just this time because you had already paid.”
The issue was fixed but the disappointment is that
1) Three employees (two of which handle money) can’t do basic math. 5% off of two items each is not 10% off total. I guess if I walked up with 10 items, they would have taken 1% off of each??
2) Whoever did the arrangement with the Camp Card should have specified that exclusions apply. Other business did and they were printed on card. A communication failure has occurred. It could have been as simple as, “exclusions apply, see store.” I completely understand that certain items will be excluded. Most discounts have that clause.